1. Data We Collect
• Your email address and any information you voluntarily include in your message.
• Technical metadata (date/time, mail headers, IP address) automatically recorded by our mail server.
2. How We Use Your Data
• To reply to your support request or business inquiry.
• To analyse recurring issues and improve our games and services.
3. Legal Basis
We process this data under our legitimate interest in providing the help you have requested.
4. Sharing and Processing
We use trusted processors strictly for email delivery and ticket management (currently Mailgun and Chatwoot). They act solely on our instructions. We never sell or rent your data.
5. Retention
Messages are stored for up to 3months, or deleted earlier if you ask us to remove them.
6. Your Rights
You may request a copy, correction, or deletion of your personal data at any time by emailing [email protected].
7. Contact
DecentMonkey
Email: [email protected]
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